Who we are?
DPM Facts Ltd is a UK based professional investigations company which provides private investigations, surveillance and security solutions to clients throughout the world.
We work with private companies, public bodies, legal and private clients, gathering indisputable evidence compliant with UK and European criminal and civil courts and tribunals. Our inhouse operatives together with our global partners enable us to provide investigative support worldwide.
DPM Facts Ltd is limited by guarantee and registered at Companies House, registration number 4334546. Our registered address is DPM’s accountants: Trinity House 3 Bullace Lane Dartford Kent DA1 3BB.
What is this policy for?
This policy explains how DPM Facts Ltd collects your data, why we collect it, what we use it for, who we share it with and when we dispose of it.
Individuals share their personal information with us for a number of different reasons. For example you may be considering using our services or may already be a client, you may be an associate, a member of the legal professional or a supplier.
The use of your information helps us to meet your needs.
Collection of information
Your dealings with us
We collect your information when you provide it to us. For example, when you fill out our Contact Us form on our website, when you contact us by telephone, by email, in writing, in person or through social networks.
By visiting our website or reacting to our social media communications you may also be sharing some basic information with us automatically, such as your browser type, geographic location, and IP address (this is the case when you visit most websites and social media platforms).
We have the ability to use this information through analytics tools which enable us to improve the content we provide to visitors, and provide tailored content based on users’ personal preferences and profiles.
Public information and posts
Any information about yourself or others that you submit on social media sites will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. DPM Facts Ltd is not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
Information about other people
In the absence of a legitimate interest, by giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
How we use and share your information
Deliver services, improve experience and personalisation
We will use the information you have provided to us and information we may have gathered for the following purposes:
To provide you with the services you have requested
To enhance and improve our communications with you
To manage our relationship with you which may include:
Internal record keeping, enabling us to take appropriate decision about your account and provide you with an effective service
Processing payments and to update your account accordingly
Sharing with third parties
We will only pass your details onto a third party for the purposes set out above with your permission, and/or if we have a duty to disclose or share your personal data to comply with any legal obligation.
Disclosures required by law
Your personal information will be disclosed where we are obliged to do so by law. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
Acceptable use of services
If you post or send offensive content anywhere on our website, email or social media platforms, or try to engage in any disruptive behaviour on our website, email or social media platforms, we may use the information that is available to us about you to try to stop it. This may involve informing relevant third parties including law enforcement agencies.
Sale of our business
If the business DPM Facts Ltd is sold, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Payment and credit checks
As previously mentioned, client information will be used to take payment for the services we provide and may be used to verify credit details related to this payment. Permission to do so in implicit in providing financial details to process payment. Direct debit/BACS/Direct Transfer information may be retained for ease of renewal of services.
Contact and payment details of our suppliers and associates are stored in a specialist accounting system which enables us to log orders and process payments efficiently. This information is shared and stored securely with our bank to facilities online transactions. Permission to do so in implicit in providing financial details to process payment.
In all cases, the information we store can only be accessed by authorised individuals within DPM Facts Ltd.
User Access and Control
Controlling your data
When you share your personal information with us, we promise to use it respectfully and only for the purposes for which you originally shared it. You can ask us to correct any inaccuracies in your personal information by emailing firstname.lastname@example.org
Requesting copies of your personal information
Without charge, you may request a copy of the personal information we hold about you in writing from DPM Facts Ltd, DPM Facts Head Office, Longferry House, 82 The High Street, Gravesend, Kent DA11 0BH
Retention of personal information
How long we retain your information depends on your relationship with DPM Facts Ltd. Where we have provided a service to a client and that relationship is at an end we will only retain documentation for six months. All documentation will be reviewed after three months and destroyed at six months unless legally required to keep it.
For ongoing relationships with associates, suppliers and partner organisation, we will retain your information for as long as necessary for the uses set out in this Policy. Again, personal information that is no longer pertinent to an ongoing relationship will be retained for no longer than six month or for as long as we are legally required to do so, as in the case of legal, financial or contractual constraints.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you. These include encryption at all access points to our electronic data and more fail safes such as Microsoft Authentication and encrypted and password protected cloud based storage systems.
We do our best to protect your personal information. However, as discussed under the Public information and posts section, any information about yourself or others that you submit on social media sites will be viewed by other people and may be collected and used by third parties. DPM Facts Ltd is not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.